Keyfuels Excel in Customer Satisfaction Survey
The publication of results from the world’s leading customer satisfaction survey has proved once again that Keyfuels continues to deliver a first rate service to its customers.
The publication of results from the world’s leading customer satisfaction survey has proved once again that Keyfuels, the UK’s leading provider of fuel cards and fuel management solutions to commercial vehicle operators, continues to deliver a first rate service to its customers.
The Net Promoter Score, which is carried out independently by the Customer Service Network (CSN) and is specifically designed to understand the customer perception of service delivered, highlighted positive results for Keyfuels, who polled well in both the customer and dealer satisfaction.
Recognised as the worldwide standard for measuring and understanding customer experience, CSN calculates a company’s Net Promoter Score (NPS) based on feedback from 150 randomly selected customers, resellers and sites.
Keyfuels recorded its best ever score in 2012 but these latest stats go one better, with the company improving by 6.1% on last year’s results. Both customers and dealers continue to report positive feedback about the Keyfuels brand, with customer satisfaction and feeling valued as a customer ranking high in the 2013 NPS scores.
Pete McCarthy, Service and Operations Director at Keyfuels is delighted with the results: “Customer satisfaction is of vital importance to us and we make a concerted effort year on year to ensure our customers and dealers are happy with the service we offer.
“While we welcome this latest set of positive results, the feedback generated through the NPS is about much more than just recognising that we’re doing a good job. The stats give us valuable insight into the feelings of our customers and allow us to get to the heart of the issues that matter most. There’s always room to improve and we aim to continue todo so throughout 2014, armed with the information gathered through the study.”
Keyfuels’ attentive staff and first rate personal service received high praise too, with the company ranking alongside some of the world’s leading service providers and blue chip firms, such Apple, Amazon and Sony, for its high levels of aftersales care and customer relations.